PARSER GUIDES

Manage Billing and Credits

Settings & Permissions

Check credits, change plans, manage payment details, and buy extra page credits

Open Billing to see the team's current plan, available credits, subscriptions, and billing actions.

Billing controls are available to the team Owner.

Open Billing

1. Open the team.

2. Open the team menu.

3. Click Billing.

Check available credits

Credits are shared by the team. All parsers, classifiers, team members, and import methods use the same available balance.

The main charges are:

Action or setting

Credit cost

Standard document processing

1 credit per page

Email conversation

At least 1 page per visible message; messages longer than 5,000 visible characters continue onto additional pages

Calculate confidence scores

+1 credit per processed page

Markdown parsing

+1 credit per processed page

Critical data extraction mode

+2 credits per processed page

Split with AI

+1 credit per selected page being split

Document type rules

0.1 credit per document checked

Document classifier

0.1 credit per document classified

Reprocess a document

Charged again using the parser's current settings

Charges add together. For example, an accepted 5-page document with document type rules and standard extraction uses 5.1 credits. A 5-page document routed through a classifier and processed by a standard target parser also uses 5.1 credits.

See How Credits Are Calculated for calculation examples, skipped documents, AI splitting, classifiers, and combined settings.

Before processing a large batch:

1. Check the available credits.

2. Estimate the number of pages.

3. Add any per-page costs for confidence scores, Markdown parsing, Critical mode, or Split with AI.

4. Add any per-document costs for document type rules or classifiers.

5. Include another full processing charge for documents you plan to reprocess.

See Supported Files and Processing Limits for planning a batch.

Change the plan

1. Find the current subscription.

2. Click Change Plan.

3. Compare the available plans and billing periods.

4. Choose the plan that fits the team's expected document volume.

5. Review the price and allowance before confirming.

PARSER shows the effect of the change before you complete it.

Use the Billing Portal

Click Billing Portal to:

• View and download invoices
• Update the payment method
• Manage billing details

The portal opens in a new tab.

Buy extra page credits

If the team needs more credits without changing the plan:

1. Scroll to Buy Extra Page Credits.

2. Choose a credit pack.

3. Click Buy Now.

4. Complete payment.

Extra credits are a one-time purchase, are used after monthly plan credits, and are currently valid for one year from purchase.

Cancel or resume a subscription

• Click Cancel Subscription to stop renewal. PARSER shows when paid access will end before you confirm.
• Click Resume Subscription on a cancelled subscription when you want to continue it.
• During a trial, the page may show Cancel Trial or End Trial and Start Subscription.

Read the confirmation carefully before changing a subscription.

Fix a payment problem

If the page shows Fix Billing or a payment warning:

1. Open the Billing Portal.

2. Update the payment method or billing details.

3. Return to PARSER and refresh the page.

If paid access has already been limited, update the existing subscription rather than creating a second subscription.

If documents stopped because credits ran out

1. Add credits or change the plan.

2. Return to the Document Inbox.

3. Filter for Failed or affected documents.

4. Open a document and click Re-process document, or select several and use Bulk Actions -> Reprocess.

See Reprocess Documents.

Next steps

• Credits and Billing Troubleshooting - Resolve credit and payment problems
• Understand Document Statuses - Find affected documents
• Manage Team Members and Roles - Understand Owner and Admin access
• Manage Team Settings - Change team details or remove a team