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guidestroubleshootingTroubleshoot Integrations

PARSER GUIDES

Troubleshoot Integrations

Common Problems

Check why a connected import or export did not run

Use this checklist when a connected source does not import a document or processed data does not appear in another app.

Cloud storage imports

For OneDrive, Google Drive, Dropbox, or Box:

1. Open the parser and go to Settings -> Integrations.

2. Expand the cloud storage import under Added integrations.

3. Confirm that Monitoring active appears.

4. Click Test folder access.

5. Confirm that the file was added after you clicked Save configuration.

6. Check Include subfolders if the file is inside a nested folder.

Dropbox, Google Drive, and Box are checked every minute, so a new file normally appears within one or two minutes. OneDrive files normally appear within a few minutes.

If you see Needs reconnection, click Reconnect. If you see Folder unavailable, restore access or select another folder. If you see Monitoring failed, click Restart when available or save the configuration again.

The integrations do not import files that were already present when monitoring began. Renaming or editing a file that was already imported does not create a second document.

See the setup guide for

Cloud storage exports

For Google Drive or Dropbox:

1. Confirm that the integration shows Configured.

2. Click Test access to check the selected folder without uploading a file.

3. Confirm that the original document file is available and no larger than 100 MB.

4. Check whether the document is waiting for final approval.

5. Reconnect the account if PARSER reports an expired connection.

With duplicate replacement enabled, Google Drive stops before uploading when several exact-name files exist. Choose a unique filename or remove the ambiguity. If PARSER reports an unknown upload outcome, check the destination before processing the document again.

Export integrations

Confirm that processing finished

Integrations run after extraction finishes. If Reviews & Approvals is enabled, an export may wait until the document is approved.

Check the document status:

  • Processing or Queued - Wait for extraction.
  • In Review - Complete the required review.
  • Rejected, Skipped, or Failed - The integration normally will not receive a completed result.
  • Processed / Approved - Continue with the checks below.

Confirm the integration is enabled

1. Open the parser.

2. Go to Integrations.

3. Find the integration under the added or configured integrations.

4. Confirm that it is enabled and saved.

Integrations are configured per parser. A connection on one parser does not automatically apply to another.

Check the connected account

For Google Sheets and similar services:

  • Reconnect the account if PARSER shows Not connected.
  • Confirm that the connected person can still open the destination.
  • Check whether the password, organization, or account permissions recently changed.

Check the destination and mapping

  • Confirm that the correct spreadsheet, sheet tab, email address, or automation is selected.
  • Check that every required PARSER field is mapped to the intended destination field.
  • Update the mapping after renaming or adding parser fields.

An unmapped field is not sent even when extraction succeeds.

Test with one document

1. Use a small document you understand.

2. Process and approve it if required.

3. Check the destination.

4. Compare the extracted values with the integration mapping.

Testing one document makes it easier to distinguish a connection problem from a document-data problem.

Avoid duplicate results while testing

Reprocessing or resending the same document may create another row or record in the destination.

Before testing again:

  • Check whether the first result arrived late.
  • Use a clearly named test document.
  • Remove any unwanted test row or record from the destination afterward.

If the problem continues

Record:

  • Parser name
  • Document name
  • Approximate processing time
  • Integration name
  • Destination name
  • Any error shown in PARSER or the connected app

Share those details with your team administrator or PARSER support.

Next steps

Troubleshoot Extraction AccuracyFix missing, incorrect, or misplaced extracted valuesOpen guide → Credits and BillingCalculate credit usage for processing, AI features, document type rules, classifiers, and reprocessingOpen guide →